- Quality
We have a meticulous sourcing process and will provide you the best possible quality products in terms of Sleeve and Record condition.
All our Pre-loved records are professionally cleaned with precision Record Cleaning machines. We use Echo friendly cleaning solutions that reduces static charge and does not compromise the Vinyl Record label or the Record itself.
- Packaging
All records are carefully packaged in a non-static plastic Vinyl Jacket, then wrapped in bubble wrap and put in an appropriate Carton box according to the size of your order.
- Orders & Delivery
As soon as we receive confirmation of your payment, we process your order and ship it according to the option you selected during the online checkout process.
Our average delivery time is 5 to 7 working days.
You will receive a customer invoice and confirmation of shipping by mail or Whatsapp.
*Please ensure that you provide us with your precise details which includes your correct delivery address, email and telephone number.
-Postage
The standard minimum charges by Courier Services, PostNet or Interbranch Transfer Services like Paxi (Pep) are R110 and onwords. These rates will apply* unless otherwise arranged with you.
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Customer Service Excellence
Your customer experience is especially important to us.
We aim to provide you with the best possible customer service and business ethics throughout the process and we are here for you 24/7, so please contact us if you have any enquiries or concern.
Your feedback is very important to us in order to ensure that we continuously improve.
One of our core values is to be Pro-active and as such we will always provide you with the necessary quality communication and updates.